The Service State

The Service State

Rhetoric, Reality and Promise

eBook - 2010
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In the past ten years, Canadians have witnessed a renaissance in the delivery of government services. This book probes the central dimensions of service reform efforts from a variety of perspectives and answers some pressing questions: How can we make better decisions about service delivery? How should we measure service delivery performance?
Publisher: Ottawa [Ont.] : University of Ottawa Press, ©2010 (Saint-Lazare, Quebec : Canadian Electronic Library, 2010)
ISBN: 9780776619163
0776619160
1280690909
9781280690907
9780776607436
Characteristics: 1 online resource (xiv, 194 pages).
Additional Contributors: Dutil, Patrice A. 1960-

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