The Manager's Pocket Guide to Dealing With ConflicteBook - 1999
Conflict causes stress, low morale, and decreased productivity. This pocket guide is for leaders who want to learn skills that will prevent and resolve conflicts and ensure a better working environment. Readers will learn how to recognize patterns of conflict, identify causes of conflict, prevent conflicts from developing (and escalating), and apply conflict resolution techniques. By mastering these skills managers will be able to better serve their employees, helping them to navigate through interpersonal conflicts and maintain workplace productivity.
Publisher: Amherst, Mass. : HRD Press, ©1999.
Characteristics: 1 online resource (iv, 114 pages) : illustrations
Alternative Title: Dealing with conflict