50 Activities for Achieving Excellent Customer ServiceeBook - 2003
This resource manual provides: Activities that are sensitive to the new revolution taking place in customer service and meeting customer demands.; Identification and creation of memorable experiences for your customer service representatives and their customers; A valuable treasure of resources whether you are a seasoned veteran, a trainer/facilitator with middle of the road years of experience, or a newcomer or occasional trainer.; 50 high quality activities which may be easily aligned with the specific needs and identified competencies within your customer service area.; User friendly activi.
Publisher: Amherst, Mass. : HRD Press, ©2003.
Characteristics: 1 online resource (272 pages).
Alternative Title: Fifty activities for achieving excellent customer service