50 Activities for Achieving Excellent Customer Service

50 Activities for Achieving Excellent Customer Service

eBook - 2003
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This resource manual provides: Activities that are sensitive to the new revolution taking place in customer service and meeting customer demands.; Identification and creation of memorable experiences for your customer service representatives and their customers; A valuable treasure of resources whether you are a seasoned veteran, a trainer/facilitator with middle of the road years of experience, or a newcomer or occasional trainer.; 50 high quality activities which may be easily aligned with the specific needs and identified competencies within your customer service area.; User friendly activi.
Publisher: Amherst, Mass. : HRD Press, ©2003.
Characteristics: 1 online resource (272 pages).
Additional Contributors: Sloat, Rose D. - Author, Editor


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