Class Acts

Class Acts

Service and Inequality in Luxury Hotels

eBook - 2007
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Going behind the scenes in two urban luxury hotels, this study gives a picture of the workers who care for and cater to wealthy guests by providing seemingly unlimited personal attention. Drawing on interviews and ethnographic research in a range of hotel jobs, it analyses what exactly luxury service consists of.
Publisher: Berkeley : University of California Press, ©2007.
Characteristics: data file
1 online resource (xii, 366 pages)

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