Knock your Socks Off Service RecoveryeBook - 2000
Annotation Based on the popular, breezy approach of the "Knock Your Socks Off Service" series, the authors provide managers with an upbeat primer on creating a first-class recovery system--showing what it costs to lose customers and how little it can cost to win them back. Illustrations.
Publisher: New York : AMACOM, ©2000.
Characteristics: 1 online resource (vii, 214 pages) : illustrations