Leading the UnleadableAudiobook CD - 2016
Difficult people are the worst part of a manager's job. Whether it comes from direct reports or people above, outbursts, irrational demands, griping, and other disruptions need to be dealt with, and it's a manager's responsibility to do it. Alan Willett turns this dreaded chore into a straight forward process that gently, yet effectively, improves behaviors. An insider in the tech industry, where personality issues routinely wreck projects, Willett reveals a core truth: most people actually want to contribute results, not cause headaches.
Publisher: [United States] : Brilliance Audio, Inc., 2016.
Branch Call Number: TB 658.3045 WIL
Characteristics: 5 sound discs (420 min.) : digital ; 4 3/4 in.