Up your Service!
Strategies and Action Steps to Delight your Customers Now!eBook - 2005
Strategies and Action Steps to Delight Your Customers NOW! BUILD a mindset and a toolset to bring your service UP! DEVELOP a service culture that sizzles and succeeds. APPLY proven techniques to get closer to your customers. POLISH your perception points to create positive impressions. LEVERAGE customer value dimensions for long-term profits. ACHIEVE surprising and unbelievable! service standards. INCREASE customer loyalty with effective service recovery. DISCOVER the hidden power in service guarantees
Publisher: Singapore : Ron Kaufman, 2005.
Edition: Updated ed.
Characteristics: 1 online resource (xxii, 296 p.) : ill.